Terms of Service — HSB Fix Services

Effective date: 14 September 2026 · Version: 1.0

These terms govern your use of PlantMaster Pro, provided by HSB Fix Services of Karachi, Pakistan. By creating an account or using the software you agree to them. If you are accepting on behalf of a company, you confirm you are authorised to do so.

1. What we provide

PlantMaster Pro is maintenance management software delivered over the internet. It runs in a web browser and requires a working internet connection for normal use. We provide the software as a service — you are not buying a copy of it.

2. Accounts and plans

Plans are arranged manually with us, not bought self-service through the website.
Each plan covers a stated number of users and one plant. Additional plants are set up by us on request.
You are responsible for keeping login credentials safe and for what your users do with their accounts.
Tell us promptly if you believe an account has been compromised.

3. Free trial

The trial runs for 7 days on full Professional features.
No credit card is required and no charge is made automatically at the end.
We will contact you to ask how it went. The service continues only if you choose a plan.
We may end a trial early if it is being used abusively.

4. Fees and payment

Prices are shown in Pakistani Rupees and are quoted per month unless stated otherwise.
Yearly payment is charged at ten times the monthly price — two months are not charged.
Applicable taxes, including GST, are additional unless we state otherwise in writing.
Invoices are payable within the period stated on the invoice.
If payment is significantly overdue we may suspend access. We will contact you before doing so, and your data is not deleted for late payment.
Price changes are notified at least 30 days in advance and never apply to a period already paid for.

5. Your data belongs to you

All maintenance data, documents and records you put into PlantMaster Pro remain the property of your company. We claim no ownership of them. You may export any module at any time in CSV, Excel, Word or PDF format. We will not hold your data hostage in a commercial dispute.

You grant us only the permission needed to host, process, back up and display that data so the service can work, and to help you when you ask for support.

6. Acceptable use

You agree not to:

Use the service unlawfully or to store unlawful content.
Attempt to access another organisation's data, or probe or attack the system.
Share one user account between several people to avoid user limits.
Resell or rebrand the service as your own without a written agreement with us.
Upload material you do not have the right to upload, including third-party manuals you are not licensed to store.
Deliberately overload the service or interfere with other customers' use of it.

7. The AI features — read this one

The AI Problem Solver produces suggestions, not instructions. It can be wrong, and it can be confidently wrong.

Every recommendation must be reviewed by a competent person before any work is carried out on plant equipment. Nothing the AI produces overrides your own safety procedures, isolation and permit-to-work systems, statutory inspection duties, or the manufacturer's instructions. You remain responsible for maintenance decisions and for the safety of your people.

8. Condition monitoring — what it is and is not

Condition monitoring records machine sound using an ordinary phone and compares it against a baseline you establish. It is an early-warning aid. It is not calibrated vibration analysis, it is not a certified measuring instrument, and it must not be relied upon as the sole basis for deciding that equipment is safe to run or safe to leave running. Use it to prompt an inspection, not to replace one.

9. Availability

We aim to keep the service available at all times but we do not promise uninterrupted service on standard plans.
Maintenance is normally carried out outside Pakistan working hours where possible.
The service depends on third-party infrastructure. An outage at a provider can affect availability, and that is outside our control.
A formal uptime commitment is available only where it is written into an Enterprise agreement.

10. Support

Support is provided by WhatsApp and email during Pakistan business hours. We try to respond quickly and usually do, but response times are not guaranteed unless agreed in writing on an Enterprise plan.

11. Backups

We take regular backups of the platform for disaster recovery. Backups protect against system failure — they are not a substitute for your own records. We recommend exporting your important data periodically, which the app makes easy.

12. Confidentiality

We treat your operational data, manuals and commercial information as confidential and will not disclose them to third parties except the service providers listed in our Privacy Policy, or where required by law.

13. Intellectual property

The software, its design and its underlying code remain the property of HSB Fix Services. You receive a non-exclusive, non-transferable right to use it for your own maintenance operations for as long as your subscription is active. You may not copy, decompile or attempt to recreate the software.

14. Limitation of liability

To the fullest extent permitted by law:

The service is provided on an "as is" basis.
We are not liable for indirect or consequential loss, including lost production, lost profit, equipment damage or loss of data arising from your use of or reliance on the service.
Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.
Nothing in these terms excludes liability that cannot lawfully be excluded.

This clause reflects the price of the service. If your organisation requires broader liability cover, that must be negotiated separately and priced accordingly.

15. Ending the agreement

You may stop using the service at any time. Tell us and we will not invoice the next period.
Fees already paid for the current period are not refunded, unless we have failed to provide the service.
We may suspend or end an account for a serious breach of these terms, for unlawful use, or for prolonged non-payment — with notice, except where immediate action is necessary.
After termination you have 60 days to request an export. After that the data is permanently deleted.

16. Changes to these terms

We may update these terms. Significant changes are notified to account owners at least 30 days before they take effect, and the version and date above are updated. Continuing to use the service after that means you accept the new terms. Where formal acceptance is required, you will be asked inside the application.

17. Governing law

These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Karachi, Sindh have jurisdiction. We would much rather resolve a disagreement by talking to you first, and we ask that you contact us before taking any formal step.

18. Contact

HSB Fix Services
Karachi, Sindh, Pakistan
Email support@hsbfix.org
Alternate hsbfix.pk@gmail.com
WhatsApp +92 316 236 4074

These terms are written to be readable and fair rather than one-sided. They are a starting position drafted without a lawyer — before signing a large customer, particularly a group or a multinational, have them reviewed by a qualified advocate in Pakistan.